Refund policy

Return and refund policy

1. Sales, Custom Integration & Deposits

  • Deposits & Special Orders: All deposits paid to secure a build schedule for a custom order or project-specific parts are non-refundable.

  • Final Sale Items: Custom made items are non-returnable unless there is a manufacturing defect. When ordering a custom product, please double-check with us if you have any questions.

    Unfortunately, we cannot accept returns on sale items or gift cards.

2. Shipping, In-Shop Pickup & Carrier Logistics

  • In-Shop Pickup: Available free of charge, strictly by appointment at our Montreal workshop. We will contact you as soon as your order is ready for pickup.

  • Shipping Rates: Shipping is free for orders of $199 or more (before taxes).

  • Oversized Item Restrictions: Free shipping over $199 does not apply to items classified as oversized, heavy, or requiring specialized transport (e.g., specific large-format pedalboards, hard cases or rack systems). 

  • Lost Packages & Claims: If you have not received your package within a reasonable timeframe, please notify us immediately so we can launch a trace with the warehouse and carrier. All claims for non-received or missing packages must be reported within a strict maximum of 45 days from the order date. No claims or investigations can be processed past this 45-day deadline.

3. Refund Policy (In-Stock Components Only)

  1. Return Window: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, contact us.

  2. Eligibility & Condition: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  3. Return Process: To start a return, contact us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question.

  4. Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us.

     

  5. Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  6. Exceptions / Non-Returnable Items: Custom made items are non-returnable unless there is a manufacturing defect. When ordering a custom product, please double-check with us if you have any questions. Unfortunately, we cannot accept returns on sale items or gift cards.

  7. Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  8. European Union 14-Day Cooling-Off Period: Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

4. Sales, Custom Integration & Deposits

  1. Workmanship & Cabling: We provide a lifetime limited warranty to the original owner on all Beau Rig Audio workmanship, internal enclosure wiring, and custom-soldered audio/power cables against manufacturing or assembly defects. This warranty is strictly void if the system has been modified, tampered with, or repaired by a third party. Damage resulting from physical abuse or improper external power connections is excluded.

  2. Third-Party Hardware & Components: All electronic devices (MIDI controllers, switchers, pedals) and power supplies integrated into a build are covered solely by their respective manufacturers' warranties. Beau Rig Audio is not liable for third-party hardware failures but remains available to assist with diagnostic work and warranty coordination.