Politique d’expédition

Order Processing

All orders are processed within 1 to 3 business days (excluding weekends and holidays). Orders placed after business hours will be processed the next business day. You will receive a confirmation email once your order has shipped.

Shipping Destinations

We currently ship within Canada only. Contact us for an international order.

Shipping Rates & Delivery Estimates

In-Shop Pickup: Available free of charge, strictly by appointment at our Montreal workshop. We will contact you as soon as your order is ready for pickup.

Shipping Rates: Shipping is free for orders of $199 or more (before taxes). Shipping costs are calculated at checkout based on your location, order size, and selected shipping method.

Estimated delivery times are typically 2–7 business days after shipment, depending on your location and carrier. Delivery times are estimates and not guaranteed.

Oversized Item Restrictions: Free shipping over $199 does not apply to items classified as oversized, heavy, or requiring specialized transport (e.g., specific large-format pedalboards, hard cases or rack systems).

Lost Packages & Claims: If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or expected delivery date) so we can assist you. If you have not received your package within a reasonable timeframe, please notify us immediately so we can launch a trace with the warehouse and carrier. All claims for non-received or missing packages must be reported within a strict maximum of 45 days from the order date. No claims or investigations can be processed past this 45-day deadline.

Shipping Carriers

We ship using carriers such as Canada Post, UPS, Purolator, or FedEx, depending on the size and destination of your order.

Tracking Information

Once your order ships, you will receive a tracking number via email. Tracking updates may take up to 24 hours to appear.

Delays

Shipping delays can occur due to factors beyond our control, including weather, carrier delays, or high-volume periods. We are not responsible for delays caused by the carrier.

Incorrect or Incomplete Addresses

Please ensure your shipping address is accurate at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.